We get it, things don't always work out! We're here to help get it right! We offer Store Credit for returns. We do not issue refunds. Please reach out to us with any questions regarding sizing. Store Credit expires in 90 days.
*We are NOT responsible for lost or stolen packages*
Please carefully review our Return or Exchange Policy and Instructions below before sending your item back.
Feel free to email firstname.lastname@example.org with any questions.
- Any Clearance item, or any item ending in .99 are Final Sale and are not eligible for return or exchange. Items discounted 40% or greater will also be considered Final Sale. No exceptions.
- The term "Final Sale" means an item can not be returned or exchanged.
- All returns must be received within 7 days of the original purchase date.
- Returns will be credited with a store credit for the original purchase price.
- Unworn, unwashed, unaltered items may be returned as long as the original tags are attached.
- Shoes must be in the original box and shipped back in an exterior, protective shipping box.
- If items are returned appearing worn, with makeup, deodorant or animal hair on them, smelling of cigarette smoke or fragrances, damaged, tags not attached, received beyond 30 days from the order date or that are Final Sale, they will NOT be accepted. We will contact you to pay to ship them back to you or we will donate them to charity after 30 days.
- Seasonal Gift Purchases: Orders placed after November 15th - Extended Return Date: Returns must be received by January 10th to receive store credit.
Please note that an exchange is only for In Stock or Clearance items, they cannot be used for Pre Orders or Deals of the Day.
Be aware that our items often sell out very quickly!
- Final Sale items are not eligible to be exchanged or returned.
- Exchanges must be made within 90 days of the original purchase date.
- The item you are returning must meet all of the return guidelines above.
- Please contact me to place a new order for your exchange.
- Ship your return item back to us including your new order number for the exchange inside your return, and we will process a full credit card once we receive the returned item.
SHIPPING BACK YOUR ORDER:
We do not provide free return shipping. Please review our complete return policy before sending back your order.
- Please ship returns to: 55735 Wild Game Drive, Osceola, IN 46561.
- Please utilize the mailer bag for clothing if possible.
- Shoes must be in the original box and shipped back in an exterior, protective shipping box. Please to not affix shipping labels to the shoebox itself.
- We are not responsible for any returns that may be lost or damaged in transit.
- All returns will be processed within 3-7 business days after receipt. You will receive an email confirmation with your store credit once processed.
Upon receipt, please inspect your order immediately.
- If you believe you have received DEFECTIVE merchandise, you must contact us within 3 days at email@example.com so we may address the issue.
- We cannot make exceptions once you have had the merchandise in your care for a longer period, have removed the tags, washed it or worn it.
- We inspect every single item that comes through our hands to try to avoid such issues wherever possible.
We photograph each item and do our very best to display accurate colors, measurements, and patterns. Items with slight variances will not be considered defective, as each item may be a bit unique in pattern placement or colors.